FREQUENTLY ASKED QUESTIONS

Shopping Information

What is the cost of shipping?

Shipping is a flat rate of $9.95 each month for the Scrapbook Subscription.

When will you ship my subscription box?

Scrapbook boxes ship on the 15th of each month.

How long will it take to arrive?

Items typically take 4-10 business days to arrive once shipped. 

Where do you ship?

At this time, we only offer products to the continental United States.  If you are in Alaska or Hawaii, contact me for shipping cost.


Payment Information

Do I have to pay sales tax?

Only consumers who purchase items in the state Wisconsin will be charged sales tax. Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location.

When will I be charged?
Your account will be charged within 24 hours of completing checkout.
After your initial subscription purchase, you will be charged on the 1st of each month for the subscription.

Orders and Subscription Management

How can I check my order status?
Go to “My Account” at the top of the page. When you login, you’ll see a list of recent orders. 
How do I track an order?
After your order has been shipped, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the My Accounts links section. Once you sign in, you will see an order status and a tracking number.
How do I cancel my subscription?

If you cancel before the 1st of the month, your subscription will be cancelled and you will not be charged or receive any further shipments.
If you cancel on or after the 1st of the month, you will be charged and receive that months box and then your subscription will be cancelled.
You can cancel your subscription by logging into your account and manage your subscription from there.
You may also email scrapbook@downmemoryln.com and we will be happy to assist you with your cancellation.